Refund and Returns Policy

At TurboX247, we strive to provide our customers with high-quality bladeless mini handheld fans that meet their expectations. However, we understand that there may be occasions where you need to return or request a refund. Our Refund and Returns Policy ensures a smooth and hassle-free experience for our valued customers.

1. Return Eligibility

To qualify for a return, please ensure the following conditions are met:

  • The item must be unused, undamaged, and in its original packaging.

  • The return request must be initiated within 30 days of receiving the product.

  • Proof of purchase (order confirmation or receipt) is required.

  • Items that are defective or damaged upon arrival may be returned for a free replacement or full refund.

Non-Returnable Items:

  • Products that have been used or damaged by the customer.

  • Items returned without original packaging.

  • Gift cards or promotional items.

2. Refund Process

If you are eligible for a refund, we will process it as follows:

  • Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within 7-10 business days to the original payment method.

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item sent by us.

3. How to Initiate a Return

To request a return, follow these simple steps:

  1. Contact our Customer Support Team via email at info@hotevis.xyz or call us at (301) 375-7734.

  2. Provide your order number, reason for return, and supporting images (if applicable).

  3. Our team will guide you through the return shipping process.

  4. Ship the item to our return address:
    TurboX247
    6934 MD-210, Bryans Road, MD

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@hotevis.xyz with your order details and photos of the product’s condition.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.

  • Contact your credit card company, as refunds may take time to process.

  • Contact your bank for updates.

  • If you still have not received your refund, email us at info@hotevis.xyz.

6. Return Shipping

Customers are responsible for return shipping costs, except for cases where we sent an incorrect or defective item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

7. Contact Us

If you have any questions regarding our Refund and Returns Policy, feel free to contact us:
📍 Address: 6934 MD-210, Bryans Road, MD
📞 Phone: (301) 375-7734
📧 Email: info@hotevis.xyz

Thank you for shopping with TurboX247! Your satisfaction is our top priority.